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M&T Bank expands enterprise AI after years of technology overhaul
Matched: Cybersecurity
M&T Bank has deployed AI copilots to over 15,000 employees, using the tools for call-centre summaries, report drafting, code generation, and risk flagging. The rollout follows a technology overhaul begun in 2018 that tripled annual tech spending to $1.2 billion by 2025. The bank selected Microsoft Copilot after initially blocking public AI tools over data privacy concerns, piloting with 800 employees before expanding. Staff remain responsible for reviewing AI-generated work under the bank's ethics policy.